Roland Care
RolandCare – we design, build and care for your Roland
As the manufacturer, nobody knows a Roland like we do. Our engineers are trained by the people who designed and built your Roland, and come equipped with the very latest knowledge and tools to get your machine up and running, fast.
RolandCare is one of the most value-packed warranties in the industry and there is no other cover in the UK that can promise a 98% first time fix rate, using 100% genuine Roland parts and guaranteed response times.
The RolandCare promise
When you purchase a Roland you’re covered by our Original warranty for a fixed period. Once this has expired there are a range of comprehensive, fast and flexible Extended RolandCare warranty packages available to suit your business and budget.
Our friendly Technical Support and Field Engineer team provide expert support for the entire Roland product portfolio.
Our Technical Support team is based at our Roland head office, near Bristol, and will often get you back up and running over the phone. If we need to send out an engineer to fix the problem, then you can be sure that our field engineers are always up to date with the latest information, and have the necessary tools to fix any problem, usually first time.
Our RolandCare team will always do what it takes to make sure you’re up and running in the quickest possible time.
With our RolandCare team you’ll get:
Factory-trained engineers by the people who designed and built your Roland, at the head quarters based in Japan
Full back-up and support from our Product Management, Technical Services and R&D departments
Staff that are always up to date with the latest information on new and existing products and have the necessary tools to fix any problem
100% new and genuine parts, with our engineers arriving on-site carrying those specific for your Roland model – that’s why we achieve a 98% first time fix rate.
KP Rayner has been appointed as an Authorised RolandCare partner representing Roland in the funeral market.